What to Do Immediately After a Forced Entry — Before the Locksmith Arrives
Do not touch or move anything near the point of entry until police have documented the scene — this protects your insurance claim and the integrity of any investigation. Once officers have cleared you to re-enter and have filed their report, prop or brace the damaged door if it will not latch, keep pets and children away from the compromised area, and photograph the lock hardware and door frame yourself for your own records. What you should not attempt is to force a bent deadbolt back into position, jam a broken mortise lock case, or use any makeshift tool to manipulate the mechanism — doing so can deepen the frame damage and make a clean re-installation harder for the technician who arrives.
While you wait, locate your lease or deed paperwork if a technician asks for ownership verification — this is standard practice for any responsible emergency locksmith service and protects every resident in the building. If you live in a co-op or condo building in Manhattan or a rental in the Bronx, notify your building super or management office as well, since the door frame or jamb may be shared property that also needs repair. Our dispatcher can walk you through exactly what to have ready when we arrive, so the job moves as quickly as possible the moment our technician pulls up.

